Frequently Asked Questions

Can I ride Brightline directly to and from the event?

GoBrightline

Yes! Brightline is the best way to get to and from THE POLAR EXPRESS™ Train Ride in Fort Lauderdale. Hop on at Brightline’s MiamiCentral or West Palm Beach station to easily and conveniently access Fort Lauderdale within 30 minutes, extending the magic from door to door. Click on the logo above or visit gobrightline.com to book your ride.

Brightline tickets are not valid for admission on THE POLAR EXPRESS™ Train Ride. Please allow sufficient transfer time between Brightline trains and the event. THE POLAR EXPRESS™ passengers must check in prior to the event and boarding begins 20 minutes prior to listed event departure.

What is THE POLAR EXPRESS™ Train Ride?

THE POLAR EXPRESS™ Train Ride is a re-creation of the classic children’s story on board a real Brightline train. Passengers are served hot chocolate and a treat by dancing chefs, enjoy a reading of the book by Chris Van Allsburg, and receive the first gift of Christmas (a silver sleigh bell) after Santa boards the train to greet families. Attendants lead passengers in caroling and fun holiday activities on the return trip to the station.

How is this event different?

THE POLAR EXPRESS™ Train Ride at Fort Lauderdale Brightline Station is an immersive event that is officially licensed by Warner Bros. Consumer Products. This event features a staff of energetic hosts who lead the train in an interactive, hour-long experience. Each Brightline coach is dressed in festive holiday décor and features color-changing LED lighting synched with the activities on board.

Where does the train go?

The train travels approximately five miles from Fort Lauderdale Brightline Station and returns over the same tracks to the station. It is important to note that the focus of the event is on the entertainment going on inside of the train, not the scenery outside. The route itself is not decorated for Christmas and due to the urban operating environment, does not feature a North Pole set. Because of this, extra effort has been made to make the inside of the train a magical, immersive experience.

Where is the Fort Lauderdale Brightline Station?

Fort Lauderdale Brightline Station is located at 101 NW 2nd Ave, Fort Lauderdale, FL 33311.

Where do we park?

Event parking is available in the official Brightline parking garage at 300 NW 2nd Street, Fort Lauderdale, FL 33311.

Parking Rates: $6 daily / $1 first hour & $2 per additional hour

Brightline parking garages offer hourly and daily rates available for payment via PayByPhone. How does it work? Download the PayByPhone app, save your vehicle and credit card info, search the location (#4011, Fort Lauderdale), choose your length of stay and pay.

How long is the experience? When should we arrive?

The entire experience is roughly two hours in length. It is required that guests arrive approximately one hour prior to their departure time. This allows time to park, pass through security, and check in at Will Call in the station. Boarding will begin 20 minutes prior to listed departure times. The train ride itself is one hour in length.

Where do we go once we arrive at the station?

THE POLAR EXPRESS™ Train Ride departs from the normal station platform. A Will Call desk will be located in a well-marked location in the station and passengers are required to check in prior to boarding. It is required that guests arrive approximately one hour prior to their departure time. There will be a number of fun activities for families to enjoy while waiting. Guests receive THE POLAR EXPRESS™ souvenir golden tickets wristbands and boarding passes at check-in. All passengers are required to go through Brightline’s security screening before boarding.

Boarding will begin 20 minutes prior to departure. Train doors close approximately 5 minutes prior to departure and trains will not be held for those arriving late. Trains depart and return to the same location.

Does Brightline utilize security screening at this event?

Yes. Brightline uses a threat detection platform that creates a physical security gate to specifically locate prohibited items on guests as they pass through security. Guests walk past with personal items in hand, while carry-on bags of size are placed on a conveyor belt to be x-rayed.

Are there different classes of service?

Each coach on THE POLAR EXPRESS™ Train Ride at Fort Lauderdale Brightline Station offers the same class of service. Seating is on Brightline equipment and is mix between standard and table seating in coaches that have been decorated extensively for this magical experience. Please see the following FAQ for more information on table seating.

How does table seating work? Why do I have to buy the entire table?

A limited number of table seats are available in each coach and seat parties of two or four. Seats are arranged to face each other with a small table in between for hot chocolate and cookies.

Do you think sitting with a stranger at your table is a little awkward? So do we. To prevent this, we require parties to buy all seats at a table. The only premium charged is all seats are at the Adult rate. Children and infants are still welcome at table seating.

All seats on board the train are assigned and you will select your own table seats during the checkout process.

Do you have a seating chart? Which direction do seats face?

Please see the seating chart below for information on coach numbers, names, seat directions, and table locations.

What are the differences between Value, Standard, and Peak pricing?

The only differences between Value, Standard, and Peak pricing are the dates and/or times of the rides. Lower demand departures are priced lower to offer those on a budget options and higher demand departures are priced accordingly. The event functions exactly the same on all departures and passengers enjoy the same experience.

Is seating assigned?

Yes. In order to offer the best experience for all guests, seating is assigned on board THE POLAR EXPRESS™ Train Ride. You will select your own seats during the online checkout process as you would on an airline. Please review seating charts carefully as not all seats face the same direction. The onboard presentation is designed to accommodate all seat directions and all passengers enjoy the same quality experience.

How soon should I book tickets?

It is recommended that reservations are made as soon as your group knows which date and time you would like to attend. Tickets are expected to sell out quickly for this popular event.

Do infants ride for free?

Yes. Children under two may ride for free provided they are not occupying a seat and ride on an adult’s lap. A free infant ticket must be selected at checkout and the name of the child must be provided on the reservation. This is to ensure every passenger can be accounted for in case of emergency.

Do you have a gift shop?

A full range of exclusive THE POLAR EXPRESS™ gifts and keepsakes will be available for purchase at the event. Want to arrive in style at the event with your own THE POLAR EXPRESS™ pajamas and book? Please visit www.raileventsretail.com to pre-order our exclusive, officially licensed pajamas and the classic book. Orders will ship in mid-October.

What should my family wear?

Families are encouraged to wear pajamas just like passengers from THE POLAR EXPRESS™ book and film. Passengers will spend time on an outdoor platform as they board and disembark from the train, so appropriate outdoor attire is also recommended in case of rain or chilly weather.

Are there restrooms on board the train?

Yes. Each coach has an onboard restroom that is available to passengers. All restrooms are wheelchair accessible.

Where can I find food allergy information?

When booking your tickets, please inform a reservations representative if anyone in your party has a food allergy or special dietary needs. Please also inform your car’s onboard staff members as you board the train. Cookies and hot chocolate are served on the train. The cookies do not contain nuts, but may come from a facility that processes nuts. The hot chocolate contains dairy. Anyone with a food allergy or special dietary needs is welcome to bring an alternate treat or drink item on board.

Are tickets refundable?

Like sporting events, concerts, and other live events, tickets for THE POLAR EXPRESS™ Train Ride are not refundable.

Will the event take place if there is inclement weather?

Trains will continue to run in various weather conditions. However, trains may be cancelled or postponed at Brightline’s discretion due to weather or operational considerations. The event may also be cancelled or postponed if the State Highway Patrol closes major roads and freeways due to inclement weather. Full refunds will be offered in these scenarios.

Are pets or emotional support animals permitted on board?

No. For the comfort and safety of all guests, pets and emotional support animals are not permitted on THE POLAR EXPRESS Train Ride. Only trained service animals are permitted in accordance with the Americans with Disabilities Act and Florida law.

No Alcohol Policy

THE POLAR EXPRESS™ Train Ride is a family-friendly event and no alcohol is sold or allowed on board the train. Intoxicated passengers or those found in possession of alcohol will be removed from the event without refund.

Brightline Terms of Service

Guests are subject to Brightline’s Terms of Service available HERE.

Frequently Asked Questions

Can I ride Brightline directly to and from the event?

Book Brightline Tickets

Yes! Brightline is the best way to get to and from THE POLAR EXPRESS™ Train Ride in Fort Lauderdale. Hop on at Brightline’s MiamiCentral or West Palm Beach station to easily and conveniently access Fort Lauderdale within 30 minutes, extending the magic from door to door. Click on the logo above or visit gobrightline.com to book your ride.

Brightline tickets are not valid for admission on THE POLAR EXPRESS™ Train Ride. Please allow sufficient transfer time between Brightline trains and the event. THE POLAR EXPRESS™ passengers must check in prior to the event and boarding begins 20 minutes prior to listed event departure.

What is THE POLAR EXPRESS™ Train Ride?

THE POLAR EXPRESS™ Train Ride is a re-creation of the classic children’s story on board a real Brightline train. Passengers are served hot chocolate and a treat by dancing chefs, enjoy a reading of the book by Chris Van Allsburg, and receive the first gift of Christmas (a silver sleigh bell) after Santa boards the train to greet families. Attendants lead passengers in caroling and fun holiday activities on the return trip to the station.

How is this event different?

THE POLAR EXPRESS™ Train Ride at Fort Lauderdale Brightline Station is an immersive event that is officially licensed by Warner Bros. Consumer Products. This event features a staff of energetic hosts who lead the train in an interactive, hour-long experience. Each Brightline coach is dressed in festive holiday décor and features color-changing LED lighting synched with the activities on board.

Where does the train go?

The train travels approximately five miles from Fort Lauderdale Brightline Station and returns over the same tracks to the station. It is important to note that the focus of the event is on the entertainment going on inside of the train, not the scenery outside. The route itself is not decorated for Christmas and due to the urban operating environment, does not feature a North Pole set. Because of this, extra effort has been made to make the inside of the train a magical, immersive experience.

Where is the Fort Lauderdale Brightline Station?

Fort Lauderdale Brightline Station is located at 101 NW 2nd Ave, Fort Lauderdale, FL 33311.

Where do we park?

Event parking is available in the official Brightline parking garage at 300 NW 2nd Street, Fort Lauderdale, FL 33311.

Parking Rates: $6 daily / $1 first hour & $2 per additional hour

Brightline parking garages offer hourly and daily rates available for payment via PayByPhone. How does it work? Download the PayByPhone app, save your vehicle and credit card info, search the location (#4011, Fort Lauderdale), choose your length of stay and pay.

How long is the experience? When should we arrive?

The entire experience is roughly two hours in length. It is required that guests arrive approximately one hour prior to their departure time. This allows time to park, pass through security, and check in at Will Call in the station. Boarding will begin 20 minutes prior to listed departure times. The train ride itself is one hour in length.

Where do we go once we arrive at the station?

THE POLAR EXPRESS™ Train Ride departs from the normal station platform. A Will Call desk will be located in a well-marked location in the station and passengers are required to check in prior to boarding. It is required that guests arrive approximately one hour prior to their departure time. There will be a number of fun activities for families to enjoy while waiting. Guests receive THE POLAR EXPRESS™ souvenir golden tickets wristbands and boarding passes at check-in. All passengers are required to go through Brightline’s security screening before boarding.

Boarding will begin 20 minutes prior to departure. Train doors close approximately 5 minutes prior to departure and trains will not be held for those arriving late. Trains depart and return to the same location.

Does Brightline utilize security screening at this event?

Yes. Brightline uses a threat detection platform that creates a physical security gate to specifically locate prohibited items on guests as they pass through security. Guests walk past with personal items in hand, while carry-on bags of size are placed on a conveyor belt to be x-rayed.

Are there different classes of service?

Each coach on THE POLAR EXPRESS™ Train Ride at Fort Lauderdale Brightline Station offers the same class of service. Seating is on Brightline equipment and is mix between standard and table seating in coaches that have been decorated extensively for this magical experience. Please see the following FAQ for more information on table seating.

How does table seating work? Why do I have to buy the entire table?

A limited number of table seats are available in each coach and seat parties of two or four. Seats are arranged to face each other with a small table in between for hot chocolate and cookies.

Do you think sitting with a stranger at your table is a little awkward? So do we. To prevent this, we require parties to buy all seats at a table. The only premium charged is all seats are at the Adult rate. Children and infants are still welcome at table seating.

All seats on board the train are assigned and you will select your own table seats during the checkout process.

Do you have a seating chart? Which direction do seats face?

Please see the seating chart below for information on coach numbers, names, seat directions, and table locations.

What are the differences between Value, Standard, and Peak pricing?

The only differences between Value, Standard, and Peak pricing are the dates and/or times of the rides. Lower demand departures are priced lower to offer those on a budget options and higher demand departures are priced accordingly. The event functions exactly the same on all departures and passengers enjoy the same experience.

Is seating assigned?

Yes. In order to offer the best experience for all guests, seating is assigned on board THE POLAR EXPRESS™ Train Ride. You will select your own seats during the online checkout process as you would on an airline. Please review seating charts carefully as not all seats face the same direction. The onboard presentation is designed to accommodate all seat directions and all passengers enjoy the same quality experience.

How soon should I book tickets?

It is recommended that reservations are made as soon as your group knows which date and time you would like to attend. Tickets are expected to sell out quickly for this popular event.

Do infants ride for free?

Yes. Children under two may ride for free provided they are not occupying a seat and ride on an adult’s lap. A free infant ticket must be selected at checkout and the name of the child must be provided on the reservation. This is to ensure every passenger can be accounted for in case of emergency.

Do you have a gift shop?

A full range of exclusive THE POLAR EXPRESS™ gifts and keepsakes will be available for purchase at the event. Want to arrive in style at the event with your own THE POLAR EXPRESS™ pajamas and book? Please visit www.raileventsretail.com to pre-order our exclusive, officially licensed pajamas and the classic book. Orders will ship in mid-October.

What should my family wear?

Families are encouraged to wear pajamas just like passengers from THE POLAR EXPRESS™ book and film. Passengers will spend time on an outdoor platform as they board and disembark from the train, so appropriate outdoor attire is also recommended in case of rain or chilly weather.

Are there restrooms on board the train?

Yes. Each coach has an onboard restroom that is available to passengers. All restrooms are wheelchair accessible.

Where can I find food allergy information?

When booking your tickets, please inform a reservations representative if anyone in your party has a food allergy or special dietary needs. Please also inform your car’s onboard staff members as you board the train. Cookies and hot chocolate are served on the train. The cookies do not contain nuts, but may come from a facility that processes nuts. The hot chocolate contains dairy. Anyone with a food allergy or special dietary needs is welcome to bring an alternate treat or drink item on board.

Are tickets refundable?

Like sporting events, concerts, and other live events, tickets for THE POLAR EXPRESS™ Train Ride are not refundable.

Will the event take place if there is inclement weather?

Trains will continue to run in various weather conditions. However, trains may be cancelled or postponed at Brightline’s discretion due to weather or operational considerations. The event may also be cancelled or postponed if the State Highway Patrol closes major roads and freeways due to inclement weather. Full refunds will be offered in these scenarios.

Are pets or emotional support animals permitted on board?

No. For the comfort and safety of all guests, pets and emotional support animals are not permitted on THE POLAR EXPRESS Train Ride. Only trained service animals are permitted in accordance with the Americans with Disabilities Act and Florida law.

No Alcohol Policy

THE POLAR EXPRESS™ Train Ride is a family-friendly event and no alcohol is sold or allowed on board the train. Intoxicated passengers or those found in possession of alcohol will be removed from the event without refund.

Brightline Terms of Service

Guests are subject to Brightline’s Terms of Service available HERE.